Frequently Asked Questions
Q: How do I choose a stylist?
A: Our salon team is made up of 6 independent stylists offering a wide variety of services and availability. Please visit our team page here to see which stylists are accepting new clients and for more information on services they provide.
Q: How do I book an appointment?
A: To make an appointment with the salon please call or text 781-520-5564. Please feel free to call or text this number any time of day for your appointment needs, but understand that you will only receive a reply during normal business hours. You may also email email@example.com for your appointment needs.
We currently do not have an online booking option.
Q: Do you take walk-in appointments or is a reservation required?
A: We do accept walk-in appointments but there is no guarantee of availability. To ensure we can provide you the service you need we recommend that you call ahead.
Q: How far in advance should I book my appointment?
A: To ensure you get the time that works best and that keeps your cut or color looking great, our
professional recommendation is that you follow your stylists suggested time between
appointments and schedule for future appointments before you leave.
Q: What if I am going to be late for my appointment?
A: We understand that life happens and will try our best to accommodate if you are running late. After 10 minutes we will give you a courtesy call to check in. After that time you may have to forgo parts of your service in order to keep the allotted time for you.
Q: Can my child come with me to my appointment?
A: We kindly ask that children are not present during services. Plus, you need “you time!”
Q: Can I work while getting my hair done?
A: Yes! You can absolutely work if needed. We have plenty of outlets for chargers!
Q: What forms of payment do you accept?
A: We accept cash, visa, Mastercard, Discover and American Express.
Q: What is your Cancellation Policy?
A: Please give 48 hours notice if you need to change or cancel your appointment. A no show or last minute cancellation will result in a fee of 100% of your service total.
Q: Do you have onsite parking?
A: The lot does not have designated parking lines, please park as close to the grass line and car next to you as possible so that we can fit the 8-10 cars the lot accommodates. You may park alongside the grass when you pull in.
*Please note: There are 2 spaces in the back of the building that are designated as tenant parking, Please DO NOT park in these spaces.